Who is responsible for the curb stop on my service line and what is the Utility Services Warranty Program?
The property owner is responsible for the water service line, including the curb stop. The curb stop is a valve located on your service line, and it serves as a safe guard to shut your water service off during emergencies or maintenance needs.

Property owners now have an opportunity to purchase Service line warranty coverage for their Water and/or Sewer Service lines. North American Warranty, Inc. was selected to work with City residents for this option. To learn more about the water line or sewer line warranty programs or to enroll, simply call 855-535-7141, Monday through Friday from 9:00am - 5:00pm to speak with them directly.

In addition, residents may also visit www.SLWofA.com for additional information.

Visual Example of Service Line

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1. Who is responsible for the curb stop on my service line and what is the Utility Services Warranty Program?
2. What causes rusty water, and who do I call if it occurs at my home?
3. What causes a watermain to break?
4. What causes sewer backup, and who should I call if it happens at my home?
5. What should I do if I see water dripping from my water meter?
6. Who should I call if I suspect I have excess water usage?
7. What causes water to back up in the city's holding ponds during heavy rains?
8. How does the city know whether its lift stations are working or not?
9. How are pumping stations enabled to continue working during long-term power outages?
10. How is the city's recycling program set up?
11. Why does the city no longer collect yard waste?
12. How can the city collect two days worth of garbage in one day after holidays? Why doesn't the city do it that way all the time to save money?
13. Why does the city have its streets swept so often?
14. How often are streets seal coated?
15. Why do manhole covers seem to sink every winter?
16. How can I apply to use a fire hydrant meter for construction